My order

Can I cancel or change my order?

Yes, La Maison de l'Alpaga will refund your entire order within 14 days if you are not satisfied with your items.


How do I know if the chosen item is in stock?

Our stocks are up to date, if you can put the article in your basket it is in stock. If an item is out of stock, a message will inform you.  If the size or colour you want is not in stock, we will deliver it within 30 days.


Do you have a size guide?

Yes, there is a size guide for our products which are cut like jackets, waistcoats, jumpers or even pairs of gloves or socks.


I have not received my package...what should I do?

If you have not received your package but you have received a message that the product has been shipped from us and it has been more than 5 days for France and 10 days for international, you can contact us at contact@lamaisondelalpaga.com , we will investigate with the carrier.


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